• We are hiring: Product Owner

    19th August 2019   |   Company


    We are looking for an enthusiastic and experienced Product Owner to join our passionate team in Glasgow. If you are a highly-motivated individual with a genuine interest in technology and a passion to deliver innovative industry-leading products, this could be the perfect job for you.

    As a Product Owner, you’ll be working with our skilled and experienced team on some exciting projects, ensuring our customers’ needs are answered, and collaborating with all stakeholders to articulate the vision and organise it in prioritised tasks for continuous improvement.

    Responsibilities

    • Provide vision and direction to the agile development team and stakeholders throughout the project
    • Plan and prioritise requirements, product feature backlog and development tasks for the project
    • Define product vision, road-map and growth opportunities 
    • Ensure work focuses on maximum value, aligned with product strategy
    • Provide backlog management and iteration planning
    • Work closely with development and management teams to create and maintain a product backlog according to business objectives
    • Lead product plans and set expectations for delivery of new functionalities
    • Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
    • Research and analyse market, the users, and the roadmap for the product
    • Follow our competitors and the industry 
    • Keep abreast with agile/scrum best practices and new trends


    Experience

    • Minimum 2 years working experience as a Product Owner
    • MA in Computer Science or relevant field would be advantageous
    • In-depth knowledge of Agile process and principles 
    • Outstanding communication, presentation and leadership skills
    • Excellent attention to detail, organisational and time management skills
    • Sharp analytical and problem-solving skills
    • Creative thinker with a vision
    • Ability to test product functionality and feed back to development team
    • Business analysis and project management blend
    • Experience writing user stories and acceptance criteria would be beneficial


    Start date

    Immediate / Flexible.

    About us

    This is an exciting opportunity to join our innovative, forward-thinking team. We offer flexible working hours, salary DOE, and the opportunity to work in a non-corporate office environment, in the heart of Glasgow City.

    If you’d like to be part of a growing tech startup, we’d love to hear from you. Get in touch!


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  • We are a finalist at the Credit & Collections Technology Awards 2019

    14th August 2019   |   Company


    For the 3rd consecutive year, we are thrilled to have been shortlisted at the Credit & Collections Technology Awards, featuring as a finalist in the “Legal Software Solution” category.

    Every year, the Credit & Collections Technology Awards bring together professionals and firms across the credit industry echo system to reward innovation and the success of those leading the way in enhancing credit and collections technology.

    In the official press release this year, Credit Connect said that “the shortlist highlights technological achievements from industry-specialist providers within the credit and collections industry during 2019.”

    At HubSolv, we are excited to have made it to the shortlist for 3 years in a row, as it demonstrates continuous recognition from the panel of industry experts and experienced leaders who judge and examine excellence in technology solutions bringing positive outcomes for the industry.

    We are constantly striving to enhance HubSolv tools with the latest technology that can empower professionals in insolvency, debt recovery, lending and financial advice to simplify the process of qualifying and managing cases.

    We’re looking forward to this year’s awards ceremony on Thursday 12th September at the Crowne Plaza, Newcastle, when the winners will be revealed – and we extend our congratulations and best wishes to all other finalists!

    #CCTechAwards2019 #UKCCC2019


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  • FCA approves HubSolv as a RAISP

    23rd July 2019   |   Company


    We’re pleased to announce that the FCA has approved our application to become a registered account information service provider (RAISP) from July 2019, under the Payment Services Regulations 2017 (PSRs).

    HubSolv Ltd has been granted authorisation to provide Account Information Services (AIS).  

    We are delighted to be grated registration as a RAISP. Security of data has always been a priority for us, and this outcome is evidence of our security controls and procedures to protect clients’ data.


    Offering AIS with Open Banking

    This latest development means HubSolv will be able to use Open Banking to enhance some of our services. We currently offer Open Banking capabilities via a third party, but we have always strived to achieve better implementation.  

    As an authorised provider for AIS with Open Banking, we will be able to integrate directly with the banks’ API in order to provide a more secure and reliable service. We will also build our own categorisation engine to further improve understanding and analysis of individuals’ affordability.

    Integrating Open Banking technology within our system means that consumers can share their data in a completely secure manner, and we can populate accurate financial data instantly, in full compliance with the Standard Financial Statement.

    These are exciting times for HubSolv. Open Banking will revolutionise the insolvency, lending and general financial services industry. The possibilities are endless, and we aim to be at the forefront of the revolution. We look forward to implementing this technology for our customers in the near future. Watch this space for further news!


    PSD2 register

    The Second Payment Service Directive (PSD2) is the over-arching regulation underpinning the Open Banking scheme. Details for HubSolv’s registration can be found on the Financial Services register.


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  • HubSolv’s Refer & Earn Programme

    1st May 2019   |   Company

    Click here to get referring!


    We want to reward our valued customers for their loyalty and trust in us, so we are introducing a new referral programme to give you the opportunity to refer friends and business associates to us, in exchange for rewards.

    Do you know any companies that would benefit from signing up with HubSolv? Refer them to us and you could earn £250 account credit for every business you bring to us (up to £1,000 per year).

    Here’s how it works:

    1- You refer a company or business by sharing their contact details with us here.
    2- We get in contact with your referrals within 3 working days.
    3- For every new account that signs up with HubSolv from your referral and completes their first payment, we will credit your HubSolv account with £250 within 48 hours.

    You can refer as many firms as you like, but we will limit the rewards to 4 (up to £1,000 account credit) per account per year.

    At HubSolv, we believe that expanding our network can help everyone in the business to work better together. #HubSolvRewards

    Go to this page to get referring! And check this page for terms & conditions.


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  • HubSolv Shortlisted at the Credit Strategy Awards 2019

    15th April 2019   |   Company


    Here at HubSolv, we are thrilled to announce that we have been shortlisted as a finalist in two categories at the prestigious Credit Strategy Awards 2019, the largest awards scheme in the credit industry.

    The Credit Strategy Awards comes back every year to cover the entire UK credit market and reward the best and most successful companies in the business.

    HubSolv have been shortlisted for the following 2 categories:


    Best Use of Technology

    As a software provider committed to help insolvency and debt firms to manage cases more efficiently, we are delighted to be recognised as a contender for this award.

    We are a company that thrives on innovation and technology. With over 4 years in the SaaS world and extensive experience with the insolvency industry, we have made of HubSolv a recognisable brand in the industry with our fully automated solutions, powering over 2,500 cases that pass through our system every month.


    Credit Information Provider of the Year

    The award shortlisting in the Credit Information Provider of the Year tops off a strong year for us, having recently completed the rebranding of our client portal, HubSolv Messenger, and enhanced the tool with new features.

    HubSolv Messenger allows users to run credit searches to instantly find out about individuals’ credit commitments; creditors and amounts outstanding, with full credit reference numbers. Firms can verify ID, get Bank Statements, Credit Reports, Anti-Money Laundering (AML) checks and verify income to easily identify individuals’ affordability.

    Seeing our company as a finalist at the #CreditAwards is a reflection of our efforts in providing technology solutions that improve efficiencies and drive results for our customers.

    We’re honoured, and we look forward to the awards ceremony on 16th May at London’s Grosvenor House Hotel, when the winners will be revealed.

    Click here to find out more.


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  • New Look & New Features for HubSolv Messenger

    4th February 2019   |   Company



    We have now completed the rebranding of our automated client portal – previously known as Ibby – under the name HubSolv Messenger. What’s more, we have enriched the tool with Anti-Money Laundering (AML) Reports.


    Why a rebrand? 

    As we expand and evolve our products, the original Ibby branding has moved to become part of our latest development project to explore other markets. We took this opportunity to reshape the identity of HubSolv Messenger.

    With this rebrand, our aim is to strengthen the relationship between HubSolv and our client portal – and re-establish the promise of the fully-integrated solutions that we offer you with the HubSolv suite.

    Read more about the rebranding in this press release.


    New feature: AML Reports


    More than a new brand, we’ve also made HubSolv Messenger better! You can now carry out Anti-Money Laundering (AML) checks in an instant. We have rolled out this feature for some of our customers, who are making the most of AML reports to save time and improve KYC and AML regulatory compliance. If you’re interested in AML checks, get in touch!


    Book a free live demo


    HubSolv Messenger connects HubSolv users and their clients with instant messaging to verify individuals’ ID, pull Credit Reports, AML checks, Bank Statements, and upload documents – all with the click of a button. 

    Get in touch to book a free live demo. We’ll be happy to show you in a short session how easy it is to get set up with HubSolv Messenger and start making the most of the tool’s automations.

    View the explainer video



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  • PHP Developer? We’re hiring!

    20th December 2018   |   Company

    We are looking for an enthusiastic and talented PHP Developer to join our growing development team. You’ll be working with (and learning from!) a skilled and experienced team on some exciting projects, using the latest techniques and technologies designed to create quality software.

    You need to be PHP framework savvy (Laravel preferred), have worked on real-world customer-facing projects and be able to demonstrate that you understand maintainable and scalable coding. You need to be someone who takes pride in their work, has a strong sense of ownership and is obsessive about attention to detail. A self-starter, you’ll be working in a small and supportive team where individual contribution and ownership is paramount.

    Responsibilities

    • Take ownership of product development and improvement projects.

    • Maintain and develop new features across multiple existing and new products.

    • Input into early-stage product innovation, scoping and continuous improvement.

    Essential experience

    • Minimum 2 years application development experience in PHP.

    • PHP frameworks – Laravel preferred, Symfony accepted.

    • Ability to demonstrate an understanding of maintainable, scalable coding.

    Preferred experience

    • Front end skills with JavaScript and frameworks (VueJS, jQuery preferred).

    • Understand and/or experience of WebSocket applications.

    • Understand the unique challenges of working with large datasets.

    Start date

    Flexible.

    About us

    This is an exciting opportunity to join our innovative, forward-thinking team. We offer flexible working hours, competitive salary, and the opportunity to work in our non-corporate office in the heart of Glasgow City.

    If you’d like to be part of a growing tech startup, we’d love to hear from you.

  • 99% of Customers Satisfied

    12th December 2018   |   Company

    For us at HubSolv, customers are at the heart of our business. Ever since we embarked on our journey in the SaaS world 4 years ago, we’ve relied on our passionate team for providing the best possible service – and our personalised, hands-on support has made a big difference to our customers.

    We are fully committed to always deliver the highest standards of service and we are very pleased to see that our efforts have been paying off.

    Our Customer Satisfaction ratings show that 99% of customers are happy with their support experience*.

    What our customers think means the world to us, so we’re giving ourselves a pat on the back! And we want to thank our customers for placing their trust in us and giving us a chance to provide them with our services.

    Looking ahead, we are focusing on reducing our customer service response times to a minimum. We want to make sure that providing quality support remains one of our core values at HubSolv, so we will be expanding our in-house support team; to sustain our growth and ensure our business is always well structured to deliver the best service.

    The enduring tradition of great customer service will remain key to who we are and how we do business at HubSolv.

    *Based on 827 surveys sent to customers to rate our support, between September and December 2018.


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  • GDPR Compliance Updates

    25th May 2018   |   Company

    GDPR Background

    The General Data Protection Regulation (GDPR) came into effect into force on May 25th, 2018 as a way to standardise data protection laws across EU countries. The new regulation replaced the 1995 EU Data Protection Directive and imposes new rules on controlling and processing Personal Identifiable Information (PII).

    The GDPR has been widely perceived as a way forward in the protection of personal data and data protection rights, giving control of personal information back to EU residents.

     

    Our GDPR efforts

    At HubSolv, we highly respect individuals’ privacy, and we share the opinion that the GDPR helps to give people more control over how companies and EU organisations collect and use their personal data.

    Under the GDPR, and because of the nature of how HubSolv collects information, we’re considered a ‘Data Processor’, while our customers are considered ‘Data Controllers’. As Data Processors, we have been assessing our role and our commitment to our customers, in order to ensure the highest standards of privacy, security and compliance.

    On our journey to prepare for GDPR compliance, we have made changes to our software to help HubSolv users to comply with GDPR requirements:

     

    Contact Consent

    A key aspect that changes with GDPR is user consent to receive information, and how this consent is collected. In line with the new rules, we have added additional fields to the Client Details section, to reflect the level of consent you have captured for contacting your clients.

    This update is meant to help you ensure you have the appropriate consent for delivering certain type of information to your customers.

     

    Data storage & deletion

    We’ve rolled out a new action to permanently delete clients’ details, based on specific triggers.

    For more details about our changes and updates to comply with GDPR, please read our GDPR article.

     

    Assessing your compliance

    The Information Commissioner’s Office (ICO) has put together a series of data protection self-assessment checklists, to help organisations to evaluate their processes and find out about actions required to achieve full compliance with data protection and GDPR.

    To find our more about GDPR. visit the government’s guidance page.

  • Launch of HubSolv’s Client Portal

    8th June 2017   |   Company

    On the 8th of June 2017, we celebrated the launch of HubSolv’s client portal – a simple yet powerful instant messaging tool to transform the way you communicate with clients.

    Ibby is a web-based application that allows users to chat one-to-one and exchange information in real-time to verify credit search, bank transactional data and ID’s. The portal connects seamlessly with HubSolv, so all files are stored against individual cases for a faster, optimised case management process.

    The release of HubSolv’s client messenger provides a modern solution to improve communication and efficiency – making it much easier to qualify customers for debt cases and lending options. It is a well-known fact that Millennials are more comfortable sharing personal information via text and messaging apps than through any other media, which presents the opportunity for businesses to gather data in a quick and secure environment.

    Our exclusive launching event took place at the King Street Town House Hotel in Manchester, where we presented the exciting new tool to a group of carefully selected industry guests. It was a fantastic occasion to celebrate the launch and network with our industry peers, who welcomed the introduction of the Ibby with great feedback.

    Author’s note: In February 2019, we rebranded our client portal and changed the name from Ibby to HubSolv Messenger.

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