• New Look & New Features for HubSolv Messenger

    4th February 2019   |   Company

    We have now completed the rebranding of our automated client portal – previously known as Ibby – under the name HubSolv Messenger. What’s more, we have enriched the tool with Anti-Money Laundering (AML) Reports.

    Why a rebrand? 

    As we expand and evolve our products, the original Ibby branding has moved to become part of our latest development project to explore other markets. We took this opportunity to reshape the identity of HubSolv Messenger.

    With this rebrand, our aim is to strengthen the relationship between HubSolv and our client portal – and re-establish the promise of the fully-integrated solutions that we offer you with the HubSolv suite.

    Read more about the rebranding in this press release.

    New feature: AML Reports

    More than a new brand, we’ve also made HubSolv Messenger better! You can now carry out Anti-Money Laundering (AML) checks in an instant. We have rolled out this feature for some of our customers, who are making the most of AML reports to save time and improve KYC and AML regulatory compliance. If you’re interested in AML checks, get in touch!

    Book a free live demo

    HubSolv Messenger connects HubSolv users and their clients with instant messaging to verify individuals’ ID, pull Credit Reports, AML checks, Bank Statements, and upload documents – all with the click of a button. 

    Get in touch to book a free live demo. We’ll be happy to show you in a short session how easy it is to get set up with HubSolv Messenger and start making the most of the tool’s automations.

    View the explainer video


  • HubSolv named a finalist at Credit Connect Awards 2018

    1st August 2018   |   Press Releases

    For the second year, HubSolv are pleased to announce that we have been named as a finalist in the “Legal Software Solution” category at the Credit & Collections Technology Awards 2018.

    The Credit & Collections Technology Awards were launched in 2017 with the aim to reward technological innovation in the industry – providing “a showcase from which technology specialists can present and share industry credit and collections solutions.”

    Credit Connects emphasise that both winner and finalist status “highlight the success of companies and individuals who have lead the way in enhancing credit and collections technology.”

    This nomination is a valuable recognition to HubSolv and our hard work; as we relentlessly focus on enhancing our product to simplify the process of qualifying and managing personal insolvency and debt management cases.

    Our platform incorporates the latest technology into intelligent software to empower players in insolvency, lending and affordability. From customer relationship management, to automated documents, case administration, creditor communication and much more – all within one fully compliant environment.

    For more information about the event and all companies on the shortlist, visit the Credit Connect website.

  • Launch of HubSolv’s Client Portal

    8th June 2017   |   Company

    On the 8th of June 2017, we celebrated the launch of HubSolv’s client portal – a simple yet powerful instant messaging tool to transform the way you communicate with clients.

    Ibby is a web-based application that allows users to chat one-to-one and exchange information in real-time to verify credit search, bank transactional data and ID’s. The portal connects seamlessly with HubSolv, so all files are stored against individual cases for a faster, optimised case management process.

    The release of HubSolv’s client messenger provides a modern solution to improve communication and efficiency – making it much easier to qualify customers for debt cases and lending options. It is a well-known fact that Millennials are more comfortable sharing personal information via text and messaging apps than through any other media, which presents the opportunity for businesses to gather data in a quick and secure environment.

    Our exclusive launching event took place at the King Street Town House Hotel in Manchester, where we presented the exciting new tool to a group of carefully selected industry guests. It was a fantastic occasion to celebrate the launch and network with our industry peers, who welcomed the introduction of the Ibby with great feedback.

    Author’s note: In February 2019, we rebranded our client portal and changed the name from Ibby to HubSolv Messenger.


  • HubSolv are now ISO 27001 and 9001 certified

    6th February 2017   |   Company

    Our previous article on Cyber Essentials highlighted the UK’s attempt to tighten cyber security, and as previously mentioned the cyber essentials scheme was just the beginning.

    ISO 27001 2013 is a progression from this; it is the international standard that describes best practice for an information security management system (ISMS). Accredited certification to ISO 27001 demonstrates that an organisation is following international information security best practices.

    What this means to us, is that since September 2016, we have been working with QMS to create our own security management system – this is a framework of policies and procedures that includes all legal, physical and technical controls which are involved in our information risk management process – and unlike the Cyber Essential Scheme which requires an organisation to implement all of the guidelines, ISO 27001 2013 is tailored to our organisation – so to be certified and maintain the certification you need to adhere to your own information security management system (ISMS), created by you – and it is this system which you are audited on.

    We found that by creating the ISMS it made us examine our internal processes. We now have an audit trail of every procedure that we conduct in the office on a day to day basis. Drafting policies on an array of areas assisted us in identifying gaps that we had in our management process. However, the greatest benefit of drafting the ISMS was that it outlined the expectations of our staff so they now know exactly what is expected of them to ensure we deliver the most consistent and transparent service to our clients; whilst keeping their data safe, and secure.

    We also implemented our quality management system late last year and feel ISO 9001 and ISO 27001 go hand in hand; in simple terms, ISO 9001 signifies that we can demonstrate to our customers that the systems we have in place meet the high standards imposed by the International Organisation for Standardisation (ISO).

    We must continuously show our commitment to meeting our customers’ needs by operating efficient management processes and delivering quality products and services to our clients.

    We are annually audited by a third party to ensure our systems are maintained and any non-conformances are noted for correction, which in turn ensures that we are always evolving, growing and developing as a company.

    Gaining ISO 9001 certification puts focus on the client, and ensures that we provide good customer service, whilst assisting us in improving customer satisfaction.

    Achieving both ISO 27001 2013 and ISO 9001 certification reiterates that we provide our customers with the most secure environment for their data, whilst providing them with quality care and support.

  • HubSolv are now Cyber Essentials certified

    18th November 2016   |   Company

    Since the dawn of the internet cyber-attacks have been a real intangible threat. Fortunately, we recognised this prior to launching HubSolv, and also understood that most data breaches are caused by companies failing to implement basic security measures. So, from the beginning we took cyber security seriously, taking steps to protect our client’s data such as;

    • Carrying out a Penetration test whereby, a third party tried to breach our systems- which in turn highlighted any bugs to us which we then rectified.
    • Implementing a firewall to make sure our clients data was protected

    However, this was us using our own initiative, wanting to ensure the safety of our client’s data-we were not compelled to do any of the above. It was not until the UK Government’s National Cyber Security Strategy were instructed to carry out a report into cyber security that the industry could sigh a breath of relief- that the government realised the current legislation surrounding cyber security was outdated and lacklustre.

    The recommendations lead to the introduction of the cyber essential scheme (CES), which recognises the gravity of cyber-attack, and put simply the CES set out guidelines in relation to;

    1. Boundary firewalls and internet gateways – these are devices designed to prevent unauthorised access to or from private networks, but good setup of these devices either in hardware or software form is important for them to be fully effective.
    2. Secure configuration – ensuring that systems are configured in the most secure way for the needs of the organisation.
    3. Access control – Ensuring only those who should have access to systems to have access and at the appropriate level.
    4. Malware protection – ensuring that virus and malware protection is installed and is it up to date.
    5. Patch management – ensuring the latest supported version of applications is used and all the necessary patches supplied by the vendor been applied.

    This is a set of measures which strengthens the Data Protection Act, but the benefits to all businesses with an internet presence is huge. As, when the CES guidelines are fully implemented it puts all companies on a level playing field, allowing them to be compared in terms of their cyber security. Furthermore, the CES guidelines gives companies like ours a baseline, which we can then surpass.

    Moreover, a benefit of the CES, is that it saves money for SMEs; as these safe guards demonstrate to insurance companies that you have taken the necessary precautions to mitigate cyber risks, which in turn lowers your insurance premiums.

    There are those who argue that the guidelines should be the icing on the cake, as alone they are not sufficient- even acting as a smoke screen giving a false pretence of cyber security. But, in our opinion the CES highlights the risks of cyber security to novice companies, and starts the conversation on ways to combat the risk, which is a positive.

    We have also found that implementing these guidelines forced us to re-examine our processes and to effectively implement the recommendations we have had to do a lot of ground work to successfully achieve them. So in reality we have used the CES as a stepping stone to tighten up our cyber security.

    There is only so much the government can do, as realistically if the guidelines were greater the price of implementing them would be unobtainable for a lot of SMEs which would then defeat the purpose of providing a level playing field.

    We feel that any certification that assures clients that their data is safe should be seen as a positive, and are happy to announce that we have jumped on the CES bandwagon early, working hard to implement the guidelines. We hope that all SME’s like us, are currently working hard to do the same- this is just the beginning.

  • HubSolv wins Scottish EDGE award

    10th August 2015   |   Company

    Scottish EDGE is a Dragon’s Den style competition designed to identify and support Scotland’s most innovating, high-growth potential entrepreneurial talent.

    The team here at HubSolv were thrilled to win a Scottish Young EDGE award for our thoughtfully designed software for the personal insolvency industry. The award was received at the Scottish EDGE awards dinner on Friday 12th June at RBS Gogarburn; it was a thrilling event with fantastic ideas and inspiring speakers.

    The Young EDGE award, granted by Scot EDGE to the most promising firms and businesses with Directors aged 18 to 30, consists of a financial grant to support business development; along with much valued feedback and industry mentorship.

    We attended a workshop arranged by Scot EDGE at Entrepreneurial Spark in Glasgow, which was massively helpful for organising our winning video pitch, which was prepared a grand total of 4 hours prior to the deadline (living on the EDGE?). Putting ourselves up in front of established entrepreneurs was a nerve-wracking experience, but it was a fantastic chance to take a deep dive into our product, competitors, the industry and to analyse our chances of success.

    Since celebrating our own Scot EDGE big win, we have been developing our software to offer solutions to the whole insolvency industry and for the lending market. Our users range from insolvency practitioners, to introducers, debt management and lending firms, and we keep expanding our client base.